Company Values

Why choose Twin Peaks?

01. Professionalism and Expertise

Twin Peaks, Inc. has grown from a small firm of only 10 inspectors to a leader in the special inspections industry that employs approximately 100 inspectors, technicians, professional engineers, and subject matter experts.

That growth has taught us the value of vigilant management and quality control. Our staff is highly analytical, skilled, and proficient in the services they provide. Continuous, active recruitment ensures that we hire only qualified candidates. In order to ensure top-notch service, when new staff are onboarded, employees partake in TPI’s in-house training program, where they receive educational resources and hands-on training; they also undergo regular evaluations conducted by senior staff.

As a result, TPI’s inspectors and technicians are competent and highly trained, as each inspector is proficient in his/her discipline(s) and trained to evaluate and analyze conditions in the field.

Many of TPI’s technicians and inspectors hold post-secondary and graduate degrees in architecture, civil, mechanical, electrical, and geotechnical engineering, as well as professional certifications. Our professional engineers and technical inspectors are certified by the following national organizations:

Most of our inspectors possess multiple certifications, regularly take refresher courses, and pursue additional certifications. TPI’s professional advancement program encourages and supports each employee’s efforts to achieve the highest possible level of expertise.

02. Responsive and Reliable Service

Inspections and Laboratory Testing are service-based professions, as projects that require these services involve complex operations, coordination among team members, and demand inspection and test results to align with tight schedules and little-to-no margin of error. At TPI, scheduling your special inspections is simple and convenient. Services are on-time, thorough, and consistent. Additionally, our inspection reports are clear and concise.

Twin Peaks, Inc. is highly attuned to project timelines, budgets, and progress. Upon being awarded a project or assignment, our team will implement a thorough, data-driven approach, and with a large, multi-disciplinary staff, the dispatch team works in tandem with the Field Operations team to deliver unmatched service. Additionally, our extensive pool of multi-certified inspectors allow TPI to offer maximum versatility and flexibility in meeting and responding to clients’ needs.

Inspection requests can be made through our dispatch team. Our trained and qualified TPI staff members are always ready to assist with inquiries, schedule inspections, and offer immediate support to clients. All dispatch information is digitally recorded, archived, and searchable, providing valuable data for internal quality control and project management.

Our dispatch team provides all necessary information to facilitate coordination between our clients and inspection staff, as qualified inspectors are assigned to perform inspections based on their level of experience, the number and type of professional certifications and degrees they possess, and their familiarity with the client and/or type of project. Field reports provide clear observations, conclusions, and next steps required for sign-off, as project managers familiar with assigned projects are ready to get in touch with you and help you find solutions to resolve any quality assurance issue.

03. Integrity and Accountability

At Twin Peaks, Inc., we recognize the vital importance of our duty to clients and the public in assuring the quality of the construction projects we oversee. We take our duty as Quality Professionals with the utmost seriousness and have organized our business model to perform the following functions:

We prioritize clear and transparent coordination with clients and their designated representatives.

All our inspectors, technicians, project managers, and administrative staff perform their duties by following rigorous policies, procedures, and reference manuals. Administrative and technical staff undergo periodic re-training and internal evaluations to ensure that applicable rules, regulations, and procedures are implemented and followed by all technical staff.

At the heart of our organization, all Twin Peaks project managers create and maintain quality control documents for each project, as they track the scope of work for the project, monitor the progress of inspections and tests, review reports and inspector performance for accuracy and sound methodology, and periodically update the clients’ assigned representatives with the status of each inspection item and the overall project.

Under TPI’s Quality Management System (QMS), the Laboratory Manager and Field Operations Supervisor evaluate technical staff periodically to ensure that their performance consistently meets TPI’s high professional standards and client expectations. Randomized field evaluations and spot checks further monitor our inspectors’ technical performance, knowledge, and abilities.

From an equipment management standpoint, all inspection and testing equipment have unique serial numbers for tracking. They are inventoried, calibrated, and maintained for optimum performance and operations, in compliance with procedures and adherence to AASHTO R‐18 and International Standard ISO/IEC 17025. Additionally, comprehensive in-house audits of our Quality Control System are performed annually, as required by our accreditation bodies.

04. Experience

Twin Peaks Incorporated has experience in providing inspection and testing services for projects of all sizes and scopes. Our clients include private developers, public agencies, utility companies, mass transit systems, schools, universities, and several public-private partnerships. Our operations support projects in the NYC metropolitan area, upstate New York, Long Island, Northern New Jersey, and Connecticut.

We conduct Construction Materials Testing for a wide range of infrastructure projects, including bridges, tunnels, highways, railways, airports, utilities, and various types of commercial developments.

Contact us to find out how our experienced field inspectors and project managers can proactively monitor and support your project.

05. Client-Centric Approach

Each project is unique, presenting distinct technical requirements, client priorities, teams, sites, budgets, and time constraints. We recognize that achieving success requires a blend of expertise, adaptability, effective communication, and creative problem-solving to apply consistent technical standards to the specific needs of each client and project.

Since 1992, TPI has cultivated a specialized business model rooted in a proven management approach. This approach prioritizes alignment with clients’ schedules, evolving needs, and objectives. Additionally, our project management team is committed to delivering quality assurance services that directly support our clients’ project goals. At TPI, success is defined by our ability to swiftly and effectively ensure that all methods and materials used are in compliance with project plans, specifications, and applicable building codes.

TPI’s client-centric project management strategy emphasizes delivering optimal outcomes for every project, driving client satisfaction, fostering long-term partnerships, and generating repeat business and numerous client referrals each year.

To learn more, please contact our business development staff at (718) 482 - 1911 or info@twinpeaks.us